Reported it, and your landlord still hasn't fixed it?
If damp, leaks, broken heating or other problems have been left unrepaired, a solicitor can make your landlord fix them, and claim compensation for what you've put up with.
- Check in about 2 minutes
- No win, no fee, and nothing upfront
- Your landlord can't evict you for claiming
We are a claims management company. You don't need to use one: you can complain to your landlord, and then the Housing Ombudsman, yourself for free.
What's wrong in your home?
Pick the main problem to start.
Your landlord now has legal deadlines
Since October 2025, councils and housing associations in England must deal with damp, mould and emergency hazards within set times. From 30 November 2026 this extends to more hazards, including excess cold, electrical hazards, falls and structural problems.
Problems we can help with
If your landlord is responsible for the repair, knows about it and hasn't fixed it, you may be able to claim.
Damp and mould
Black mould, damp walls and condensation that keeps coming back.
Find out more →Leaks and water damage
Leaking roofs, pipes, toilets and ceilings, and the damage they cause.
Find out more →Heating and hot water
Broken boilers, radiators that don't work, and no hot water.
Find out more →Rats, mice and insects
Infestations getting in through gaps and holes your landlord should fix.
Find out more →Cracks and structure
Cracked walls and ceilings, subsidence and crumbling plaster.
Find out more →Roof, gutters and brickwork
Missing tiles, blocked gutters and damaged outside walls letting water in.
Find out more →Windows and doors
Rotten frames, draughts, broken locks and windows that won't close.
Find out more →Electrics
Faulty wiring, sockets and lights, and exposed wires.
Find out more →How it works
You tell us what's wrong. A specialist solicitor does the rest.
Tell us what's wrong
Answer a few quick questions about the problem and your landlord. About 2 minutes.
Add photos
Go round your home on your phone and add a photo of each problem. It makes your case much stronger.
A solicitor checks your case
We pass it to a regulated partner firm. They call you, explain everything and agree any fee before you sign.
Repairs and compensation
The solicitor writes to your landlord, pushes for the repairs and claims compensation for you.
Find your landlord
Every council landlord in England and Wales, and over 1,300 housing associations.
Questions people ask
Who can claim?
Council and housing association tenants in England and Wales whose landlord knows about a problem with their home and hasn't fixed it properly within a reasonable time. You usually need to have reported it at least 3 months ago. Private tenants aren't covered by this service at the moment.
Does it cost anything?
Not to use us, and nothing upfront. Our partner solicitors work on a no win, no fee basis. If your claim succeeds, the solicitor's fee normally comes out of your compensation, and they'll tell you exactly what it is before you sign anything. How fees work.
Will claiming put my tenancy at risk?
Council and housing association tenants have strong legal protection. Your landlord can't end your tenancy just because you've complained or made a claim. More on this.
I'm behind with my rent. Can I still claim?
Often, yes. Arrears don't stop a claim, but tell us about them: the landlord may ask for any compensation to be set against what you owe. Claiming with rent arrears.
Do I have to claim, or can I complain myself?
You can always complain to your landlord, and then the Housing Ombudsman, yourself for free. A solicitor can also ask a court to order the repairs and award compensation. Compare the two routes.
How long does a claim take?
Many claims settle within 6 to 12 months, and repairs are often done much sooner, once the landlord gets a formal letter of claim. What happens and when.
Reported it and still waiting?
Tell us what's wrong. It takes about 2 minutes, and there's nothing to pay upfront.