Barking and Dagenham Council is a council landlord with about 16,014 homes for social rent, mainly in London. If you're a Barking and Dagenham Council tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Barking and Dagenham Council compares
From the Tenant Satisfaction Measures Barking and Dagenham Council reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Barking and Dagenham Council's latest tenant survey, 63% of tenants who'd had a repair were satisfied with the repairs service, so around 4 in 10 were not. That's worse than most landlords.
52% said Barking and Dagenham Council provides a home that is well maintained (worse than most landlords).
Barking and Dagenham Council reported that 9.2% of its homes (about 1,471 homes) did not meet the Decent Homes Standard at the end of the year, worse than most landlords.
It completed 90% of non-emergency repairs within its own target of 65 days, and 98% of emergency repairs on time.
Tenants made 23 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 26% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Barking and Dagenham Council
Report repairs to Barking and Dagenham Council using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Barking and Dagenham Council must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Barking and Dagenham Council
You may be able to claim if you reported the problem to Barking and Dagenham Council at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Barking and Dagenham Council
You can also complain to Barking and Dagenham Council, and then the Housing Ombudsman, yourself for free.