Hackney Council is a council landlord with about 21,468 homes for social rent, mainly in London. If you're a Hackney Council tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Hackney Council compares
From the Tenant Satisfaction Measures Hackney Council reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Hackney Council's latest tenant survey, 63% of tenants who'd had a repair were satisfied with the repairs service, so around 4 in 10 were not. That's worse than most landlords.
57% said Hackney Council provides a home that is well maintained (worse than most landlords).
Hackney Council reported that 9.6% of its homes (about 2,060 homes) did not meet the Decent Homes Standard at the end of the year, worse than most landlords.
It completed 89% of non-emergency repairs within its own target of 21 days, and 53% of emergency repairs on time.
Tenants made 129 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 29% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Hackney Council
Report repairs to Hackney Council using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Hackney Council must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Hackney Council
You may be able to claim if you reported the problem to Hackney Council at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Hackney Council
You can also complain to Hackney Council, and then the Housing Ombudsman, yourself for free.
Other landlords in London
Sources (checked 9 October 2026):