Jigsaw Homes Group is a housing association with about 33,613 homes for social rent, mainly in the North. If you're a Jigsaw Homes Group tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Jigsaw Homes Group compares
From the Tenant Satisfaction Measures Jigsaw Homes Group reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Jigsaw Homes Group's latest tenant survey, 70% of tenants who'd had a repair were satisfied with the repairs service, so around 3 in 10 were not. That's worse than most landlords.
67% said Jigsaw Homes Group provides a home that is well maintained (worse than most landlords).
Jigsaw Homes Group reported that 0.4% of its homes (about 128 homes) did not meet the Decent Homes Standard at the end of the year, about the same as most landlords.
It completed 80% of non-emergency repairs within its own target of 90 days, and 99% of emergency repairs on time.
Tenants made 42 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 36% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Jigsaw Homes Group
Report repairs to Jigsaw Homes Group using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Jigsaw Homes Group must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Jigsaw Homes Group
You may be able to claim if you reported the problem to Jigsaw Homes Group at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Jigsaw Homes Group
You can also complain to Jigsaw Homes Group, and then the Housing Ombudsman, yourself for free.
Other landlords in the North
Sources (checked 9 October 2026):