Midland Heart is a housing association with about 28,009 homes for social rent, mainly in the Midlands. If you're a Midland Heart tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Midland Heart compares
From the Tenant Satisfaction Measures Midland Heart reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Midland Heart's latest tenant survey, 80% of tenants who'd had a repair were satisfied with the repairs service, so around 2 in 10 were not. That's better than most landlords.
78% said Midland Heart provides a home that is well maintained (better than most landlords).
Midland Heart reported that none of its homes failed the Decent Homes Standard at the end of the year. That's a landlord's own assessment, and it doesn't mean every home is free of problems.
It completed 88% of non-emergency repairs within its own target of 90 days, and 94% of emergency repairs on time.
Tenants made 60 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 38% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Midland Heart
Report repairs to Midland Heart using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Midland Heart must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Midland Heart
You may be able to claim if you reported the problem to Midland Heart at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Midland Heart
You can also complain to Midland Heart, and then the Housing Ombudsman, yourself for free.
Other landlords in the Midlands
Sources (checked 9 October 2026):