Stoke-on-Trent City Council is a council landlord with about 17,274 homes for social rent, mainly in the Midlands. If you're a Stoke-on-Trent City Council tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Stoke-on-Trent City Council compares
From the Tenant Satisfaction Measures Stoke-on-Trent City Council reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
Stoke-on-Trent City Council reported that 1.5% of its homes (about 254 homes) did not meet the Decent Homes Standard at the end of the year, worse than most landlords.
It completed 78% of non-emergency repairs within its own target of 20 days, and 89% of emergency repairs on time.
Tenants made 75 formal complaints for every 1,000 homes, compared with 54 at most landlords.
Reporting a repair to Stoke-on-Trent City Council
Report repairs to Stoke-on-Trent City Council using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Stoke-on-Trent City Council must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Stoke-on-Trent City Council
You may be able to claim if you reported the problem to Stoke-on-Trent City Council at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Stoke-on-Trent City Council
You can also complain to Stoke-on-Trent City Council, and then the Housing Ombudsman, yourself for free.
Other landlords in the Midlands
Sources (checked 9 October 2026):