Wigan Council is a council landlord with about 21,311 homes for social rent, mainly in the North. If you're a Wigan Council tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Wigan Council compares
From the Tenant Satisfaction Measures Wigan Council reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Wigan Council's latest tenant survey, 66% of tenants who'd had a repair were satisfied with the repairs service, so around 3 in 10 were not. That's worse than most landlords.
58% said Wigan Council provides a home that is well maintained (worse than most landlords).
Wigan Council reported that 9.2% of its homes (about 1,955 homes) did not meet the Decent Homes Standard at the end of the year, worse than most landlords.
It completed 82% of non-emergency repairs within its own target of 60 days, and 100% of emergency repairs on time.
Tenants made 43 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 37% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Wigan Council
Report repairs to Wigan Council using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Wigan Council must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Wigan Council
You may be able to claim if you reported the problem to Wigan Council at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Wigan Council
You can also complain to Wigan Council, and then the Housing Ombudsman, yourself for free.
Other landlords in the North
Sources (checked 9 October 2026):