Housing 21 is a housing association with about 20,308 homes for social rent, mainly in the Mixed. If you're a Housing 21 tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Housing 21 compares
From the Tenant Satisfaction Measures Housing 21 reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Housing 21's latest tenant survey, 90% of tenants who'd had a repair were satisfied with the repairs service, so around 1 in 10 were not. That's better than most landlords.
90% said Housing 21 provides a home that is well maintained (better than most landlords).
Housing 21 reported that none of its homes failed the Decent Homes Standard at the end of the year. That's a landlord's own assessment, and it doesn't mean every home is free of problems.
It completed 97% of non-emergency repairs within its own target of 28 days, and 94% of emergency repairs on time.
Tenants made 13 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 60% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Housing 21
Report repairs to Housing 21 using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Housing 21 must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Housing 21
You may be able to claim if you reported the problem to Housing 21 at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Housing 21
You can also complain to Housing 21, and then the Housing Ombudsman, yourself for free.
Other landlords with homes across England
Sources (checked 9 October 2026):