Places for People Group is a housing association with about 59,125 homes for social rent, mainly in the Mixed. If you're a Places for People Group tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Places for People Group compares
From the Tenant Satisfaction Measures Places for People Group reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Places for People Group's latest tenant survey, 64% of tenants who'd had a repair were satisfied with the repairs service, so around 4 in 10 were not. That's worse than most landlords.
62% said Places for People Group provides a home that is well maintained (worse than most landlords).
Places for People Group reported that 0.1% of its homes (about 72 homes) did not meet the Decent Homes Standard at the end of the year, about the same as most landlords.
It completed 47% of non-emergency repairs within its own target of 28 days, and 81% of emergency repairs on time.
Tenants made 29 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 28% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Places for People Group
Report repairs to Places for People Group using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Places for People Group must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Places for People Group
You may be able to claim if you reported the problem to Places for People Group at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Places for People Group
You can also complain to Places for People Group, and then the Housing Ombudsman, yourself for free.
Other landlords with homes across England
Sources (checked 9 October 2026):