Notting Hill Genesis is a housing association with about 40,919 homes for social rent, mainly in London. If you're a Notting Hill Genesis tenant and problems you've reported haven't been fixed, you may be able to claim compensation and get the repairs done.
How Notting Hill Genesis compares
From the Tenant Satisfaction Measures Notting Hill Genesis reported to the Regulator of Social Housing for April 2024 to March 2025. "Most landlords" is the median across all landlords in England.
In Notting Hill Genesis's latest tenant survey, 58% of tenants who'd had a repair were satisfied with the repairs service, so around 4 in 10 were not. That's worse than most landlords.
59% said Notting Hill Genesis provides a home that is well maintained (worse than most landlords).
Notting Hill Genesis reported that 0.4% of its homes (about 145 homes) did not meet the Decent Homes Standard at the end of the year, about the same as most landlords.
It completed 73% of non-emergency repairs within its own target of 20 days, and 88% of emergency repairs on time.
Tenants made 108 formal complaints for every 1,000 homes, compared with 54 at most landlords, and only 28% of tenants who complained were satisfied with how it was handled.
Reporting a repair to Notting Hill Genesis
Report repairs to Notting Hill Genesis using their repairs phone line, online form or app, which you can find on their website. Always follow up in writing, and keep the reference number.
If it isn't fixed, chase it in writing, then use their formal complaints process. If you're still not happy, you can go to the Housing Ombudsman for free. How to report repairs, with a template.
Awaab's Law deadlines
As a social landlord in England, Notting Hill Genesis must investigate damp, mould and emergency hazards within set timescales: emergencies within 24 hours, and potential significant hazards within 10 working days. From 30 November 2026 this covers more hazards, including excess cold, electrical hazards, falls and structural problems. Awaab's Law explained.
Claiming against Notting Hill Genesis
You may be able to claim if you reported the problem to Notting Hill Genesis at least 3 months ago and it still hasn't been fixed properly. A specialist solicitor can push for the repairs and claim compensation for what you've lived with, on a no win, no fee basis.
Start your claim against Notting Hill Genesis
You can also complain to Notting Hill Genesis, and then the Housing Ombudsman, yourself for free.
Other landlords in London
Sources (checked 9 October 2026):